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hoagy
Very Active Contributer
United Kingdom
148 Posts |
 Posted - 08/05/2012 : 19:58:50
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| So, I've dabbled in ebay and always been quite lucky as a buyer and decent (I think) as a seller,, however..just bought myself a kit- quite a big thing for me as I've only had the one I've got now and only ever one snare! anyways, the kit takes forever to arrive, supposed to be sent 24hr courier but took 9 days! Seller was not the most communicative but it all looked as if it would be alright, then it arrived :( Not as described doesn't begin to cover it- broken bass drum hoop, massive gouges out of most drums, rust covered fittings,, tuning lugs, brackets and hoops. Not a happy bunny. So my question to you experienced people is, what are my chances like regards winning a not as described case,by the way they were described as ' some slight pitting on some hoops, the odd scuff on a drum but it will be a definite improvement to your exisiting kit! Just needed to vent, thanks. |
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Prog
Advanced Contributer
United Kingdom
21167 Posts |
Posted - 08/05/2012 : 20:02:05
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| That's really bad. Luckily, eBay/PayPal usually side with the buyer. |
Funktion Junction, coming soon to a holiday park near you - http://www.funktionjunctionband.com |
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metallicpearl
Advanced Contributer
1837 Posts |
Posted - 08/05/2012 : 20:05:32
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Take photos as soon as you can and document all the damage. Did the original photos show the damage?
I would say that you've got a fairly decent chance if you paid through Paypal. Obviously, the perception of 'slight' damage will differ between people but from what you've described, it sounds like you've been had.
Open a dispute. |
http://www.ladymonsoon.co.uk/
http://www.youtube.com/metallicpearl |
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hoagy
Very Active Contributer
United Kingdom
148 Posts |
Posted - 08/05/2012 : 20:27:32
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| Cheers guys, I've opened up a dispute but it just feels bad. too used to the good blokes (and girls!) round here that I was really trusting of the description. Pictures showed nothing amiss tbh, probably should've asked for clearer ones? Anyways, we'll see. |
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Prog
Advanced Contributer
United Kingdom
21167 Posts |
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BoomBoomCha
Advanced Contributer
United Kingdom
616 Posts |
Posted - 08/05/2012 : 20:48:05
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| That's really bad news, hoagy - like you, up to now I've done really well on Ebay and as a result generally have a trusting outlook. I've never had to raise a dispute out of 368 feedbacks |
Tama Starclassic Birch Performer
Yamaha D20 Jazz kit
Roland TD6V
Premier APK
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Drumbum
Advanced Contributer
United Kingdom
531 Posts |
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Prog
Advanced Contributer
United Kingdom
21167 Posts |
Posted - 08/05/2012 : 21:46:43
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quote:
Originally posted by Drumbum
Sellers always win disputes.
In my experience, it's usually the buyer. |
Funktion Junction, coming soon to a holiday park near you - http://www.funktionjunctionband.com |
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Shaggi
Advanced Contributer
United Kingdom
1086 Posts |
Posted - 08/05/2012 : 23:27:51
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quote:
Originally posted by Prog
quote:
Originally posted by Drumbum
Sellers always win disputes.
In my experience, it's usually the buyer.
QFT |
Shaggi.net |
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luke3030
Advanced Contributer
United Kingdom
12848 Posts |
Posted - 09/05/2012 : 08:33:18
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quote:
Originally posted by Drumbum
Sellers always win disputes. You may have to send the item back though and not recieve the return courier charge as part of your refund.
Buyer normally wins dispute, but if you want a full refund then Paypal will tell you you have to send the item back. Can you negotiate with the seller to see if you can keep the kit, and maybe ask for a part refund? |
WANTED: ANY GRETSCH RENOWN DRUMS/KITS IN SILVER OYSTER PEARL. |
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luke3030
Advanced Contributer
United Kingdom
12848 Posts |
Posted - 09/05/2012 : 08:35:21
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| btw 9 days for a kit isnt a stupidly long wait is it? Did the seller state he will send the same day as you pay? Done forget he has to pack it up, book a courier. Chances are he did actually use a 24 hour courier, but it took a week to find packing materials etc... Not unreasonable if he has a full time job too. |
WANTED: ANY GRETSCH RENOWN DRUMS/KITS IN SILVER OYSTER PEARL. |
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drumdmc
Advanced Contributer
United Kingdom
5570 Posts |
Posted - 09/05/2012 : 17:33:36
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quote:
Originally posted by luke3030
btw 9 days for a kit isnt a stupidly long wait is it? Did the seller state he will send the same day as you pay? Done forget he has to pack it up, book a courier. Chances are he did actually use a 24 hour courier, but it took a week to find packing materials etc... Not unreasonable if he has a full time job too.
9 days is far too long, most auctions are over before that time period. Not all sellers are the same but if i am selling a kit it is boxed ready to go before the auction ends. Takes a while yes but 9 days plus the possible 7 of the auction.....jeez |
Resonators and Ufips....just beautiful. www.vintageolympic.co.uk
Rotocasting is definitely the pinnacle of cymbal manufacture!
http://www.youtube.com/user/TheUFIPCYMBALS
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Prog
Advanced Contributer
United Kingdom
21167 Posts |
Posted - 09/05/2012 : 17:36:20
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quote:
Originally posted by drumdmc
if i am selling a kit it is boxed ready to go before the auction ends.
What if a potential buyer wants extra photos of the kit? |
Funktion Junction, coming soon to a holiday park near you - http://www.funktionjunctionband.com |
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hoagy
Very Active Contributer
United Kingdom
148 Posts |
Posted - 09/05/2012 : 17:58:24
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| Cheers for all the replies guys, I'd rather not link to the listing as the case is underway and wouldn't want anything to adversely effect it. Luke, yes he did state he would send right away and marked the item as despatched with 24hr priority delivery. I would have waited 9 days if that was what I was expecting but as he didn't answer my request for an update I was getting concerned. I realise he's a private seller and not a trader but if you expect to sell something and offer courier delivery in the listing then I would expect the seller to have packing available? Either way just be realistic with what you offer. ho hum, let's see what happens. |
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drumdmc
Advanced Contributer
United Kingdom
5570 Posts |
Posted - 09/05/2012 : 18:34:18
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quote:
Originally posted by Prog
quote:
Originally posted by drumdmc
if i am selling a kit it is boxed ready to go before the auction ends.
What if a potential buyer wants extra photos of the kit?
I always have plenty already taken before packing
No one has ever asked for more yet but i am ready just in case, not that i sell many kits though. |
Resonators and Ufips....just beautiful. www.vintageolympic.co.uk
Rotocasting is definitely the pinnacle of cymbal manufacture!
http://www.youtube.com/user/TheUFIPCYMBALS
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luke3030
Advanced Contributer
United Kingdom
12848 Posts |
Posted - 09/05/2012 : 19:08:58
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quote:
Originally posted by Prog
quote:
Originally posted by drumdmc
if i am selling a kit it is boxed ready to go before the auction ends.
What if a potential buyer wants extra photos of the kit?
or wants to collect it. |
WANTED: ANY GRETSCH RENOWN DRUMS/KITS IN SILVER OYSTER PEARL. |
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drumdmc
Advanced Contributer
United Kingdom
5570 Posts |
Posted - 09/05/2012 : 21:15:46
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| Has happened not with a kit but a snare and the guy happily took a look and asked if he could take the packaging with him. Where i live the chance of local pick up is very rare. |
Resonators and Ufips....just beautiful. www.vintageolympic.co.uk
Rotocasting is definitely the pinnacle of cymbal manufacture!
http://www.youtube.com/user/TheUFIPCYMBALS
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Th0mas25
Advanced Contributer
United Kingdom
8336 Posts |
Posted - 10/05/2012 : 04:12:49
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9 days IS a very long time, I don't pack anything until it's sold and I know I'm going to have to post it as opposed to someone collecting. But I have bubblewrap and boxes etc. ready and the item is packed and out of the door usually next day, if not within 2 or 3 days at most (and I'll have mailed the buyer before then to let them know).
It's a shame you're disappointed Hoagy, if the issues were fixable/replacable then I'd probably contact the buyer for a partial refund as that would save you the hassle of repacking and returning the kit. Otherwise then yes, return for a full refund (including your postage costs!) Luckily I haven't had any disputes of this nature but I too have heard from others that eBay/Paypal usually favour the buyer.
Hope you get it sorted! |
http://bjornsdrums.webs.com/ |
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luke3030
Advanced Contributer
United Kingdom
12848 Posts |
Posted - 10/05/2012 : 08:22:22
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| When an item is listed, Ebay put the despatch time on it, depending on what the buyer puts in. Be interesting to know what this was but as the poster hasnt put a link up, we will never know. |
WANTED: ANY GRETSCH RENOWN DRUMS/KITS IN SILVER OYSTER PEARL. |
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hoagy
Very Active Contributer
United Kingdom
148 Posts |
Posted - 10/05/2012 : 21:56:08
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| Luke, I won't link as I wouldn't like to vilify someone, however the seller e-mailed me direct with the courier options (his friend works for them), he told me when to expect them as I had asked in order that I could ensure someone was available to receive them. This was ok for one day but not the 6 it ended up being! All was going well until he didn't do what he said he would, didn't respond to my query until 4 days after he expected them to arrive and didn't send me anything that resembled his described listing! Mistakes happen yes, but it's how you deal with them that sets the tone. |
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hoagy
Very Active Contributer
United Kingdom
148 Posts |
Posted - 22/05/2012 : 18:25:03
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Update- looks like common sense has prevailed. Seller has been reasonable and drums were uplifted for return today with full refund to follow. He seemed genuinely shocked when I forwarded photos of what had arrived and was helpful in organising returns. Glad I haven't battered him on here |
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thebeaver
Advanced Contributer
United Kingdom
1833 Posts |
Posted - 23/05/2012 : 21:23:12
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quote:
Originally posted by Prog
quote:
Originally posted by Drumbum
Sellers always win disputes.
In my experience, it's usually the buyer.
I think he meant to say buyer and that was a brain fart! If you read the rest of the post "you may have to send it back though" etc..., him meaning to say buyer would fit better with that context!
Glad it's all sorted Hoagy! |
Tunbridge Wells Music School
www.twmusicschool.com |
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